Digital Project & Account Manager
Job Description:
We are thrilled to see you here! Mountain Laurel Digital is looking for a Digital Project and Account Manager to join our team. In this role, you will be navigating the constant world of algorithm changes while growing strategic digital marketing work for MLD clients.
Our Digital Project and Account Managers oversee the implementation and success of digital marketing partnerships. You will communicate directly with clients, ensuring they have a positive and joyful experience with our agency and are receiving consistent, timely updates. You will also communicate with team members and vendors on a regular basis to ensure all goals and deliverables are met on time, on budget and are of high quality.
This position is primarily remote, though there will be some on-site work with clients and team members. Because we want to build our team locally, the ideal candidate will be based in or around the Raleigh/Triangle area.
Your Role:
Account & Project Management Responsibilities
Meet with clients to understand and determine project or retainer scope, goals and objectives
Create client proposals, scope of work, project briefs and estimates
Establish and maintain relationships with relevant client stakeholders, providing day-to-day contact on project status and changes
Establish and maintain processes for managing scope during the project lifecycle, setting quality and performance standards and assessing risks
Coordinate internal and external resources to ensure that projects adhere to scope, schedule, and budget
Structure and manage integrated, multitrack performance databases for digital projects
Develop and maintain partnerships with third-party resources, including freelancers and agency partners
Assign and monitor resources to ensure project efficiency and maximize deliverables
Report project outcomes and/or risks to the appropriate management channels and escalate issues, as necessary, according to project work plan
Develop, plan and coordinate full website builds, marketing strategies and campaigns from start to finish:
Develop and manage a detailed work plan and timeline
Predict resources needed to reach objectives and manage resources in an effective and efficient manner.
Consult with necessary team members to make informed decisions (e.x.: working with content team to determine appropriate content for paid media landing pages)
Build and manage project teams. Ensure maximum performance by providing purpose, direction, and motivation to team members
Monitor project progress and various departments’ task loads, making adjustments as needed to scope, schedule, or budget.
Directly oversee and sign off on all work to ensure that materials adhere to client guidelines and are in line with the current brand strategy
Communicate project or retainer updates on a consistent basis to the necessary stakeholders (clients, internal team, vendors, etc.)
Important Skills:
Three or more years of project management experience with a proven track record of meeting deadlines, budgets and quality standards. Budgeting, scoping and forecasting experience is required.
Experience with websites, digital advertising, data analysis and reporting.
Strong organizational, time management and analytical skills.
Familiarization with project management software. Experience with Asana, Slack and Notion is a plus.
An ability to make connections with others and build trusting relationships.
Experience managing website projects and marketing campaigns for maximum efficiency under an established budget.
An ability to lead engaging, consultative and impactful meetings (in-person and remote) with clients and internal team members.
Excellent presentation and public speaking skills.
Strong written and verbal communication skills.
Organizationally savvy, with proven success working with all levels of management.
Base Knowledge of digital marketing, SEO, Paid Media, Analytics and Website Development.
An ability to delegate, collaborate and manage conflict.
Prior agency experience is preferred
3-5 Years GA4 & Google Tag Manager Experience
What Does it Look Like to Join Our Team?
The Mountain Laurel Digital team proudly retains client partnerships for years. We are dedicated to the relationships we have built and to nurturing those relationships in real, genuine ways. Our clients are our friends. We share conversations around more than just marketing. We connect over the struggles of business ownership; the trials of growth; and the challenge of balance and personal chaos in relationships, families, love and loss that comes with being human.
Fun perks:
Simple IRA program
Generous paid time off (PTO) for vacation and personal time
Fifteen paid holidays
Paid family leave policy
Funding for continued education resources like conferences, local networking events, online classes and virtual workshops
Remote work with access to all Loading Dock co-working locations
High degree of flexibility around working hours
MLD is B Corp certified
Profit Sharing Possibilities
At Mountain Laurel Digital, we love working with new creatives and growing our community — we’re an agency focused on building a better tomorrow with our clients, together.
Learn more about our team here or visit our Instagram page to get a feel for our day to day life together.
If this sounds like an opportunity that interests you, please fill out the form below and send your resume to cnifong@mountainlaureldigital.com. Thanks!