Account and New Business Coordinator 

Primarily External Client facing.
Agency experience preferred.


Job Description: 

We are thrilled to see you here! Mountain Laurel Digital is looking for a curious and thoughtful marketer to join our team. In this role, you will be coordinating the details and logistics for our client work and new business efforts. You will help ensure that our internal team, vendors and clients have what they need during all stages of our partnerships. You’ll set our account and new client acquisition management apart by helping us provide a beautiful client experience - prioritizing responsiveness, attention to detail, creating special moments, transparency and empathy.

The Account and New Business Coordinator steers the ship from lead nurture to partnership kickoffs, all the way through retainer management. There is a high degree of collaboration involved in this role and you’ll work with a wide range of people. This includes sales leads, existing clients, freelancers, outsourced partners, internal team members, department leads, vendors and suppliers. The ideal candidate is an experienced account manager who is able to understand the connection of big-picture marketing strategies and all the team members and processes that make a project successful. 

This position will be a balance between remote and in-person responsibilities. Due to the number and frequency of networking events and client meetings, the ideal candidate will be located in or around the Raleigh/Triangle area.   

Responsibilities for Accounts and New Business Coordinator:

  • Meet with clients to understand their partnership goals and requirements

  • Develop client proposals and estimates

  • Build contracts and digital partnership strategies

  • Determine and define project or retainer scope and objectives

  • Predict resources needed to reach objectives and manage resources in an effective and efficient manner

  • Develop and manage a detailed work plan and timeline

  • Communicate project or retainer updates on a consistent basis to various stakeholders about strategy, adjustments and progress

  • Monitor progress and various departments task loads, making adjustments as needed

  • Measure project performance to identify areas for improvement

  • Utilize marketing best practices to create strategy and account goals throughout entire project execution

  • Streamline communication between internal team members through various channels such as e-mail, ASANA, virtual meetings and more. 

  • Provide valuable insights and collaboration to owner for business strategy development

Where You Focus: Managing account details for our clients and our team is where you thrive. Your focus will be to determine and adjust as our team and client roster grows. 

Who You Are: You’re an experienced account relationships coordinator, able to understand the connection of big-picture marketing strategies and all the team members + processes that bring it all together.

Your Role: 

Accounts and New Business Coordinator for MLD client care and team sustainability workflow building and streaming client communication. 

  • Coordinate our team in setting care expectations for client management and managing those marketing initiatives

  • Collaboratively work with our team to demonstrate excellent client care and attention

Set our account and project management apart from other agency competitors through beautiful customer service and positioning our team strongly for growth and internal harmony.

Specific Task Responsibilities: 


Skills Needed

  • Agency experience

  • Solid knowledge of marketing strategies

  • Data analysis and reporting

  • Budgeting and forecasting 

  • Project management tools and dashboards

  • Collaboration

  • Communication

  • Organization

  • Time management

  • Leadership

  • Problem solving

  • Conflict resolution 

(External) Client Account Management

  • Manage client relationships and account performance

  • Assist on outlining long-term, sustainable growth for clients

  • Reviewing and analyzing account workflow and optimization of team environment 

  • Preparing detailed strategy reports

  • Planning, execution and reporting for clients

Key Requirements

  • Prior project management experience in agency space and/or marketing teams

  • Working knowledge of digital marketing practices

  • Outstanding ability to think creatively, strategically, and identify and resolve problems

  • Excellent verbal and written communication skill

  • Ability to work within a team and independently

  • Familiarization with ASANA project management software

  • Strong organizational, time management, and analytical skills

  • Bachelor's degree in business, project management, logistics, operations or a related field

  • 2-3 years of project management and related experience

  • Project Management Professional (PMP) certification preferred

  • Proven ability to solve problems creatively

  • Strong familiarity with project management software tools, methodologies, and best practices

  • Experience seeing projects through the full life cycle

  • Excellent analytical skills

  • Strong interpersonal skills and extremely resourceful

  • Proven ability to complete projects according to outlined scope, budget, and timeline

Operations and New Business

  • New business scope assistance based on previous data

  • Develop client proposals and estimates

  • Build contracts and digital partnership strategies

  • Create project briefs 

  • Provide valuable insights and collaboration to owner for business strategy development

What Does it Look Like to Join Our Team?

The Mountain Laurel Digital team proudly retains client partnerships for years, which we strongly credit to our dedication to the relationships we have built and nurtured in real, genuine ways. Our clients are our friends. We share conversations around more than just marketing. We connect the struggles of business ownership, the trials of growth, the challenge of balance and personal chaos in marriage, divorce, babies, adoption, and loss that comes with being human. When we get down to it, we look to love to guide our commitments to our clients.

Here are a few fun perks:

  • We’re located in two high growth cities - Asheville and Raleigh!

  • Paid time off (PTO) for vacation + personal time

  • Access to continued education resources like conferences, local networking events, online classes and virtual workshops

  • Remote work is pretty standard 

  • You make your own schedule, there are no existing working hours

  • Working towards becoming B-corp certified

 

At Mountain Laurel Digital, we love working with new creatives and growing our community — we’re an agency focused on building a better tomorrow with our clients, together.

Learn more about our team here or visit our Instagram page to get a feel for our day to day life together.

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If this sounds like an opportunity that interests you, please fill out the form below and send your resume to cnifong@mountainlaureldigital.com. Thanks!